FAQ
Welcome to Olga Jossan’s FAQ page! We have compiled a list of frequently asked questions to help you with any inquiries you might have about our teapots and services. If you don’t find the information you’re looking for here, please feel free to reach out to us at servicesupport@olgajossan.com.
General Information
Q: What types of teapots do you offer? A: At Olga Jossan, we offer a wide range of teapots, including traditional ceramic teapots, modern glass teapots, cast iron teapots, and stainless steel teapots. Each teapot is crafted with high-quality materials to ensure durability and enhance your tea-drinking experience.
Q: Where are your teapots made? A: Our teapots are sourced from various artisans and manufacturers around the world. We carefully select our suppliers to ensure the highest standards of craftsmanship and quality.
Ordering and Payment
Q: How can I place an order? A: You can place an order directly on our website, olgajossan.com. Simply browse our collection, add your desired items to the cart, and proceed to checkout. If you need any assistance during the ordering process, please contact our support team at servicesupport@olgajossan.com.
Q: What payment methods do you accept? A: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are processed through a secure payment gateway to ensure your information is protected.
Q: Can I cancel or modify my order? A: If you need to cancel or modify your order, please contact us as soon as possible at servicesupport@olgajossan.com. If your order has not yet been processed or shipped, we will do our best to accommodate your request. However, once an order has been shipped, we are unable to make changes.
Shipping and Delivery
Q: Do you offer international shipping? A: Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary depending on your location. Please refer to our Shipping Policy page for more detailed information.
Q: How long will it take to receive my order? A: Delivery times vary based on your location and the shipping method selected. Typically, orders within the United States are delivered within 5-7 business days, while international orders may take 10-15 business days. You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.
Q: What should I do if my order arrives damaged? A: If your order arrives damaged, please contact us immediately at servicesupport@olgajossan.com with your order number and photos of the damaged item(s). We will work with you to resolve the issue and arrange for a replacement or refund.
Returns and Exchanges
Q: What is your return policy? A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your teapot, you may return it within 30 days of receipt for a full refund or exchange. The item must be unused, in its original packaging, and in the same condition that you received it. Please contact us at servicesupport@olgajossan.com to initiate a return.
Q: How do I return an item? A: To return an item, please email our support team at servicesupport@olgajossan.com with your order number and the reason for the return. We will provide you with instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Q: When will I receive my refund? A: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.
Product Care and Maintenance
Q: How should I care for my teapot? A: The care instructions for your teapot will vary depending on the material. Generally, we recommend hand washing your teapot with mild soap and warm water. Avoid using abrasive cleaners or placing your teapot in the dishwasher, as this can damage the finish. For specific care instructions, please refer to the product page or contact our support team.
Q: Can I use my teapot on a stovetop? A: Some teapots, such as cast iron and certain stainless steel teapots, are designed to be used on a stovetop. However, many ceramic and glass teapots are not stovetop-safe. Please refer to the product description or contact our support team to determine if your teapot is suitable for stovetop use.
Contact Us
Q: How can I contact customer support? A: If you have any questions or need assistance, please contact our customer support team at servicesupport@olgajossan.com. We are here to help and will respond to your inquiry as quickly as possible.
Thank you for choosing Olga Jossan. We hope you enjoy our beautifully crafted teapots and exceptional customer service. Happy tea drinking!